Shipping policy

Shipping Policy – Axora

Last updated: 

At Axora, we aim to deliver your orders quickly and safely. Please review our shipping policy below.

1. Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders are not processed or shipped on weekends or holidays

  • You will receive a confirmation email once your order is shipped

2. Shipping Time

Estimated delivery time:

  • USA: 7–15 business days

  • International: 10–20 business days

⏳ Delivery time may vary due to customs, weather, or carrier delays.

3. Shipping Charges

  • Shipping fees (if applicable) will be calculated at checkout

  • Occasionally, we may offer free shipping promotions

4. Tracking Information

  • Once shipped, you will receive a tracking number via email

  • Tracking updates may take 24–72 hours to appear

5. Customs, Duties & Taxes

  • Axora is not responsible for customs fees, import taxes, or duties

  • These charges are the responsibility of the customer (if applicable)

6. Incorrect Address

  • Please ensure your shipping address is correct at checkout

  • Axora is not responsible for orders delivered to incorrect addresses provided by the customer

  • Re-shipping may require additional charges

7. Lost or Delayed Packages

If your package is delayed or lost:

  • Contact us after 20 business days (USA)

  • We will investigate and provide a replacement or refund if applicable

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos/videos of the package and product

  • We will arrange a replacement or refund

9. Contact Us

For any shipping-related questions, contact us at:

📧 Email: axorastoree@gimal.com
🏬 Store Name: Axora