Refund policy

Return & Refund Policy – Axora

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At Axora, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery

  • Products must be unused, unworn, and in original packaging

  • Proof of purchase (order number or receipt) is required

❌ We do not accept returns for:

  • Used or damaged items

  • Items damaged due to misuse

  • Clearance or sale items

2. Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

  • Order number

  • Clear photos or videos of the product

We will arrange a replacement or full refund at no extra cost.

3. Refunds

Once your return is received and inspected:

  • You will be notified via email

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be sent to your original payment method

⏳ Bank or payment provider processing time may vary.

4. Shipping Costs

  • Return shipping costs are non-refundable

  • If the return is due to our mistake (wrong/damaged item), we will cover shipping costs

5. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order

  • Once the order is processed or shipped, cancellation is not possible

6. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly sent

To request an exchange, contact us first.

7. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards

  • Downloadable/digital products

  • Personal care items (if applicable)

8. Contact Us

For return or refund requests, contact us at:

📧 Email: axorastoree@gimal.com
🏬 Store Name: Axora